# AI apps (MCP)

> Answer chats and run your help center from Claude, ChatGPT, Claude Code and Cursor.

Updated 2026-10-27

Connect an AI app to Luxivo and work on your support from there. Ask it which conversations are
waiting, read a chat with the visitor's pages and history, draft an answer from your knowledge base
and send it once you've read it. It can also close and assign conversations, keep canned responses
up to date and write help articles. The app talks to our MCP server at `https://luxivo.app/mcp`.
You'll find the URL and short setup steps in **Settings → AI apps**.

## Claude

In Claude, open **Settings → Connectors**, choose **Add custom connector**, paste the server URL
and click **Connect**. Sign in, pick an organization if you're in several, and allow access.

## ChatGPT

In ChatGPT, open **Settings → Apps → Advanced settings** and turn on developer mode. Choose
**Create app**, paste the server URL, pick OAuth, then sign in and allow access.

## Claude Code, Cursor and other tools

```sh
claude mcp add --transport http luxivo https://luxivo.app/mcp
```

Then run `/mcp` in Claude Code to sign in. Tools without a sign-in flow can send an organization
API key instead, as `Authorization: Bearer luxi_…` (see [API](/docs/api)). With an API key the app
can read conversations and change settings, but replies and notes need a signed-in person.

## Things to ask

- "Which conversations are waiting for an answer?"
- "Summarize the chat with Mia and draft a reply from our help articles."
- "Close every conversation where the visitor said thanks and nothing else."
- "How did our response times change this month?"
- "Turn the questions about shipping from this week into a help article draft."

## What an app can do

An app works in one organization, with your role there. It sees what you'd see and can only
change data if you allowed **Create, change and delete data**. Replies go out under your name, and
every change shows up in the audit log with the app it came through. Apps ask you before they send
a reply or delete anything.

Available on the Pro and Business plans. Disconnect an app in **Settings → AI apps** and it loses
access right away.