Terms of service

Last updated 2026-10-25

These terms govern your use of Luxivo, provided by Your Company Ltd. ("we"). By creating an account you accept them on behalf of yourself or the organization you represent. The service is intended for business customers.

1. The service

We provide Luxivo as described on our website and in the documentation. We may improve the service over time without reducing its core functionality.

2. Trial and subscription

New accounts get a 14-day free trial. After the trial, continued use requires a paid plan. Subscriptions renew automatically each month or year until cancelled. If payment fails, we may suspend your account until it succeeds. Your data is retained during suspension.

Our order process is conducted by our online reseller Paddle.com, which is the merchant of record for all our orders. Paddle provides all customer service inquiries and handles returns. Prices are shown without VAT, which Paddle adds at checkout where applicable. Refunds are covered by our refund policy.

3. Acceptable use

You must not use the service for unlawful content, malware distribution, attacks on other systems or to infringe others' rights. You are responsible for the users you create and the credentials you share.

4. Your data

You keep all rights to the content you store. We process it only to provide the service, as your processor under Art. 28 GDPR, following your instructions given through the service. We apply appropriate technical and organizational measures and notify you without undue delay of any personal data breach.

5. Availability and support

We aim for high availability but don't guarantee uninterrupted service. Planned maintenance is announced in advance where possible. Support is available at support@luxivo.app.

6. Liability

To the extent permitted by law, our total liability is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect or consequential damages. This doesn't limit liability for intent or gross negligence.

7. Termination

You can cancel at any time from the billing page. The plan stays active until the end of the paid period. After termination, your data is deleted within 30 days.

8. Governing law

These terms are governed by Polish law. Courts competent for our registered office have jurisdiction.