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Chatwoot alternativeThe blog
Guides on running live chat on a real website: keeping it safe, keeping it fast and letting an AI agent help without giving away the shop.
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Live chat is an account takeover door: how to verify customers before changing an order
Anyone can type someone else's e-mail into a chat window. Here is how attackers use that, and how to verify a customer before your team or your AI agent changes an address, cancels an order or reveals account details.
Signed identify vs one-time codes: verifying chat visitors on a WooCommerce or SaaS site
Two ways to prove who is in your chat: a signature from your server for logged-in users, or a code sent to the visitor's inbox. When each fits, how to implement them, and why most sites need both.
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