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Chatwoot alternativeLive chat for Shopify that knows the order
Answer shoppers live, or let the AI agent tell them where their parcel is, suggest products they can add to the cart, and offer a code when they hesitate.
What it does in your store's chat.
Where is my order?
The AI looks up the customer's order in Shopify and answers with a card: status, items and the carrier's tracking link. Customers logged in to your store are verified already, so nobody types an order number.
Products, with Add to cart
"Do you have wool hats?" gets up to three product cards with the photo, price, size or color and Add to cart. Only real products from your catalog, with real stock.
Discount codes, with limits
One-time codes for a hesitating shopper: in a proactive message, from your team, or from the AI. Your percentage, minimum cart, expiry and a daily cap.
Messages for full carts
A proactive message when the cart is worth at least an amount, or when the shopper is about to leave. With a discount code if you like.
Cart reminder e-mails
Carts that never reached checkout get one e-mail in your brand's look, only to customers who agreed to marketing e-mails, never after they ordered.
The cart next to the chat
Your team sees what's in the cart and the customer's last orders while they reply, and every reply that misses them goes out by e-mail.
"Where is my order?" without an order number.
It's the question every store gets most. Most chat bots answer it with a form: your e-mail, your order number, sometimes your zip code. Many customers don't have the number at hand, and an e-mail alone proves nothing, since anyone can type someone else's.
Luxivo skips the form. A customer logged in to your store is already known: Shopify signs their e-mail with your widget's secret. The AI looks up their recent orders and shows the one they mean, with tracking. A guest confirms their e-mail with a code in the chat, and then gets the same answer. Read more aboutidentity verification in chat.
Set up in three steps.
- 1
Install the app
It opens in your Shopify admin. Connect your Luxivo account, or start one for free.
- 2
Turn on the chat
The theme editor opens with Luxivo switched on. Click Save. No code.
- 3
Choose what the AI may do
Order answers and product cards are on. Discount codes and cart e-mails wait until you switch them on.
Shopify chat apps, compared.
| App | Price | "Where is my order?" |
|---|---|---|
| Luxivo | Free (50 AI answers a month), then $15 a month with unlimited AI answers | Logged-in customers verified by Shopify, no order number. Guests get an e-mail code |
| Chatty | Free (50 AI conversations), then $19.99, $68.99 or $199 a month | AI order tracking from the $19.99 plan |
| Tidio | Free, then $29 a month per add-on, Lyro AI from $39 a month (200 conversations) | Lyro asks for the e-mail, the order ID and sometimes the zip code |
| Shopify Inbox | Free | An AI sales associate. The listing names automated order updates without details |
From each app's Shopify App Store listing and docs on Oct 28, 2026. Prices are monthly, in USD, before any yearly discount.
Questions about Shopify.
How does the AI know it's the customer asking about an order?
A customer logged in to your store is signed by Shopify with your widget's secret, so the chat knows who it is. Anyone else confirms their e-mail with a 6-digit code first. Only then does the AI look up orders, and only that customer's. The check is in code, not in the prompt.
Can the AI cancel or change orders?
No. It answers about status, items and tracking. Changes, cancellations and refunds go to your team, or to verified actions you set up on Pro.
Will the AI hand out discounts to anyone who asks?
No. Discount codes are off until you switch them on. Then the AI offers one only when a shopper hesitates over the price or shipping, never just because they asked. Each code works once, expires, and the store has a daily cap.
Does it slow down my store?
The loader is under 9 KB, loads asynchronously and opens the chat only after the page has finished loading. The chat runs in its own frame, so it can't restyle or break your theme.
How is it billed?
Through Shopify, on your store's bill, in USD. Free stays free, with 50 AI answers a month. Starter is $15 a month with unlimited AI answers. New accounts get a 14-day Pro trial.
What about GDPR?
Luxivo is your processor. It answers Shopify's data and erasure requests, reads orders only when a verified customer asks, and sends cart reminders only to customers who agreed to marketing e-mails, with one-click unsubscribe.